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Disconnecting services online

Use the instructions below to disconnect your services using Control Center. If you purchased a service from Level 3, you can also disconnect those services using Control Center. Your service will be disconnected 30 days from the date Lumen submits your order for disconnect (unless otherwise required by your service contract or tariff). Please follow this disconnect process to avoid continued billing of service for which Lumen cannot issue credits.

Learn more about disconnects

To disconnect services online:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date Lumen expects to complete your order
    • Status Date—the date the status was last updated
Order Status
  1. Click Manage Orders. 
Manage Orders
  1. Click Disconnect.
Initiate Disconnect Order
  1. Fill in the form, then do one of the following:

    • To disconnect all of your services, select the Disconnect entire account checkbox.

    • If you have a complex account, rather than manually entering a large amount of information on the form, you can upload a file instead:

      1. Click Attach a File, browse to the file, then click Open.

      2. Upload your document (XLS, CSV, PDF, or XML—up to 2 MB).

      3. If necessary, include a comment (up to 250 characters) to help us serve you better.
  1. Click Submit Request.

    You'll receive an email confirming the services you've requested be disconnected. You can also check your order status online.