Use Control Center to disconnect your services that have an 8-digit account number. For all other accounts (or for requests to disconnect multiple services), please email us at firstname.lastname@example.org. Include the following information in your email:
- account name(s)
- account number(s)
- ID of service(s) to be disconnected
- service address(es)
Your service will be disconnected 30 days from the date Lumen submits your order for disconnect (unless otherwise required by your service contract or tariff). Please follow this disconnect process to avoid continued billing of service for which Lumen cannot issue credits.