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Disconnecting Lumen services online

Use Control Center to disconnect your services that have an 8-digit account number. For all other accounts (or for requests to disconnect multiple services), please email us at businessdisconnects@centurylink.com. Include the following information in your email:

  • account name(s)
  • account number(s)
  • ID of service(s) to be disconnected
  • service address(es)
     

Your service will be disconnected 30 days from the date Lumen submits your order for disconnect (unless otherwise required by your service contract or tariff). Please follow this disconnect process to avoid continued billing of service for which Lumen cannot issue credits.

To disconnect Lumen services online:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days. You can tell the status of an order by looking at the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date CenturyLink expects to complete your order
    • Status Date—the date the status was last updated
Order Status
  1. Click Manage Orders. 
  1. Click Disconnect.
Initiate Disconnect Order
  1. Fill in the form, then do one of the following:

    • To disconnect all of your services, select the Disconnect entire account checkbox.

    • If you have a complex account, rather than manually entering a large amount of information on the form, you can upload a file instead:

      1. Click Attach a File, browse to the file, then click Open.

      2. Upload your document (XLS, CSV, PDF, or XML—up to 2 MB).

      3. If necessary, include a comment (up to 250 characters) to help us serve you better.
  1. Click Submit Request.

    You'll receive an email confirming the services you've requested be disconnected. You can also check your order status online.