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Creating a repair ticket for a connection (IP VPN)

If you have trouble with your connection, you can create a repair ticket to have Lumen research the issue.

To create a repair ticket for a connection (IP VPN):

  1. Click Orders, then click Dynamic Connections - IP VPN.

    Control Center lists all your IP VPN connections with a status and brief summary for each connection (name, location, start/end date, and connection status).
Dynamic Connections (showing IP VPN tab)
  1. On the row for the connection you want to create a ticket for, click the three dots (in the Actions column), then click Create Ticket, then follow the instructions in Creating a repair ticket (starting with step 3.)