Lumen help
If you have trouble with your connection, you can create a repair ticket to have Lumen research the issue.
To create a repair ticket for a connection (IP VPN):
- Click Orders, then click Dynamic Connections - IPVPN.
Control Center lists all your IP VPN connections with a status and brief summary for each connection (name, location, start/end date, and connection status).
- On the row for the connection you want to create a ticket for, click the three dots (in the Actions column), then click Create Ticket, then follow the instructions in Creating a repair ticket (starting with step 3.)
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