Menu

Lumen help

Creating a repair ticket for a connection (IPVPN)

If you have trouble with your connection, you can create a repair ticket to have Lumen research the issue.

To create a repair ticket for a connection (IPVPN):

  1. Click Orders, then click Dynamic Connections - IPVPN.

    Control Center lists all your IPVPN connections with a status and brief summary for each connection (name, location, start/end date, and connection status).
Dynamic Connections (IP VPN)
  1. On the row for the connection you want to create a ticket for, click the three dots (in the Actions column), then click Create Ticket, then follow the instructions in Creating a repair ticket (starting with step 3.)