From the dashboard, click Manage Orders (in the Frequently Visited widget)
Select Ordering Type as Switched.
Click Switched Batch Formatter (Web Based).
You can enter data directly into the tool by utilizing the Add Row button. Hovering over each field will reveal a pop up message to provide formatting information.
Switched Batch Required Fields - provides the minimum required fields information for each type of order (action of add/change/disconnect/block/unblock for ANI, switched 8XX and calling card)
Switched Batch File Format - provides details regarding file naming, header/data/trailer records and data dictionary for detailed examples of each batch field
You can use the buttons across the top of the Switched Batch Formatter to add and delete rows, load files, validate, and save orders.
Load File: the Switched Batch Ordering Template can be used in a spreadsheet program such as Microsoft Excel, then uploaded to the Web-Based Switched Batch Formatter Tool using the Load File button.
Download template at location Manage Orders > Batch, select Ordering Type as "Switched”
The Formatter Tool, Template, DIR.LOG and Upload Files interface are all located on this screen.
Under Templates, click on Switched Batch Ordering Template to download.
Enter your data; click Validate. A new tab or window will open to show you any errors you need to fix, such as formatting issues or mandatory fields.
Each time you click Validate, it will open a new tab or window. Each validation window has a date/time stamp. If you are not closing Validation tabs/windows in between, you can use the date/time stamp to determine the most recent.
Click Save to save the file.
Note: The Switched Batch Formatter Tool supports approximately 1000 rows of data, when entering data directly into the web browser.
In Control Center go to Manage Orders, Batch, select Ordering Type as Switched:
In Upload Files: Click Browse button, and find your saved text file.
Click Open. Your file should now be populated in the browse field.
Click Send. You should now get a response from Control Center that your file has successfully been loaded.
Check to determine if your file was processed or was a bad file:
Determine if your file was processed or if it was rejected as a bad file. Go to Orders, Order Status, Preliminary Order Status. Search for file name (case sensitive), or search for Ordering Method as Switched Batch.
Click on the link under the Parent Order ID column, and an overlay will display with two tabs, Order Details and Files.
Files will display:
Upload – the file will initially sit here waiting to be picked up for processing
Archive – the file is moved here when it is successfully picked up for processing
Bad Files – the file is moved here when it is rejected, see DIR.LOG in Upload for more information
Results – 4 results files are generated, open the .WHL file using Notepad
Reviewing a successful processed order:
Your order will list all the services submitted, and identify if the service was accepted or rejected
If the individual service rejected the report will give you an explanation of why it rejected
At the bottom of the file it will also identify Total Records Processed, Total Records Accepted, Total Records Rejected
Reviewing your Bad Files
See DIR.LOG in Upload for more information
Some common issues resulting in rejected file:
The Batch ID on the header line was not changed from generic to the customer code