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Checking the status of Dedicated 8XX batch files

Preliminary Order Status will display each Dedicated Batch file and all its related files; these should all be available fairly quickly after a valid file is successfully uploaded and processed.


As shown in screenshots below, the submitted batch file will initially show in Upload 8xx File(s). It will move to Archive File when is successfully processed, or to Bad File if the entire batch file fails to process. The DIR.LOG file will also reflect successful processing and processing issues.

 

The results files that are created from a customer’s Dedicated 8XX batch add files (e.g.  Results 01, Results 02, and Results 03) will appear under Results Files:
 

  • The Results 01 file indicates billing ready.
  • The Results 02 and Results 03 indicate network ready.


Dedicated 8XX Batch files from the past 90 days will be available in Control Center Order Status

To check the status of dedicated batch files:

  1. Click Orders, click Order Status, then click Preliminary Order Status.
order status preliminary order status

  1. Locate Dedicated 8XX Batch files or specific file.

    The Dedicated Batch files are identified by the dedicated 8xx batch file name under the Parent Order ID / Batch filename column. For Dedicated 8XX Batch:

    • The Order Type is always New/Install
    • The Service Type is always 8XX
    • The Ordering Method is always Dedicated Batch
       

The batch file name (or other option like Ordering Method) can be used to search/filter the order list. Please note that the search is case sensitive. Example searches using all or part of a batch file name: 01032018TEAMTAD.TXT or using an asterisk for wildcard search: 01032018TEAMTAD* or *01032018, etc.

In the below screenshot, Ordering Method of Dedicated Batch was used:

order status order status preliminary order status search ordering method dedicated batch
  1. To review status of a Dedicated Batch, click the batch file name link under the Parent Order ID / Batch Filename column, and an overlay will display the information for that dedicated batch file.

    There are three tabs, Order Details, 8XX Details and Files.

    The Order Details tab provides the following information:
order status order status preliminary order status dedicated batch status order details tab

The 8XX Details tab provides the following information:

order status order status preliminary order status dedicated batch status 8xx details tab

The Files tab will display the Results Files, Bad File, Archive File and Upload 8XX File (with DIR.LOG) directories.

The submitted batch file will initially show in Upload 8xx File(s). It will move to Archive File when is successfully processed, or to Bad File if the entire batch file fails to process.

The results files that are created from a customer’s Dedicated 8XX batch add files (e.g.  Results 01, Results 02, and Results 03) will appear under Results Files. The Results 01 file indicates billing ready.  The Results 02 and 03 indicate network ready.

 

  1. Click on the results file hyperlinks to open and/or save them.
order status order status preliminary order status dedicated batch status files tab

The Dedicated 8XX Batch DIR.LOG file is available in multiple locations (shown in above screenshots):

  • Manage Orders > Batch > Dedicated
  • Order Status > Preliminary Order Status, click on Dedicated Batch File name hyperlink, overlay appears, select the Files tab


The Dedicated 8XX Batch DIR.LOG is a text file that opens in Notepad or a text file reader.

For Dedicated 8XX Batch files, the DIR.LOG lists multiple types of messages, including errors and successfully processed confirmations.

Scroll to the bottom of the DIR.LOG file for the most recent files.

Below are examples of Dedicated 8XX Batch DIR.LOG files:

Dedicated 8XX Batch DIR.LOG

Copying from the notepad and pasting to Word will format the text and make it easier to read.

Dedicated 8XX Batch DIR.LOG in Word
Dedicated 8XX Batch DIR.LOG in Word