Lumen help

Ordering a toll-free number

To order a toll-free number:

  1. Click Orders, then click Order Status.

    Control Center shows all open orders and those completed in the past 90 days and lists status of each order in the Status column. If an order has child orders, a plus icon (
    ) appears to the left of the order number.

    • Pending—we priced and designed a solution and you accepted it. We’re working on the final details of the order so our team can submit your order.
    • Submitted—we submitted your order and are getting credit approval. Once your credit is approved, we will assign a customer care manager to work on your order (depending on the service you purchased).
    • In Progress—we’re working on building and testing your service. As progress continues, we’ll email you to let you know the status. If you have questions about your order, contact the customer care manager listed on your order.
    • Cancelled—we canceled your order and your service(s) no further progress will be made. For questions concerning the cancellation, contact the customer care manager listed on your order.
    • Complete—we completed your order and your service(s) is ready for you to use and manage. We’ve also started billing you for this service.
Order Status
  1. Click Manage Orders
Manage Orders
  1. Click Add.
Initiate Add Order
  1. From the Service Type list, select Toll Free (8xx).
Initiate Add Order (showing Toll Free selected)
  1. In the Toll Free Number to Mirror field, type a toll-free number on the billing account you want to add your new toll-free number to. (We'll use the number you type here to mirror the billing for your new number.)

    Control Center list the account number for the toll-free number you entered.
Initiate Add Order (showing Toll Free selected and number added)
  1. Click Add Toll Free Data.
Initiate Add Order (toll-free switched)
  1. In the Reserved Toll Free Number field, type the vanity number you reserved. (If you didn't reserve a vanity number or are requesting a random toll-free number, leave this field blank. We'll reserve a number for you when we process your order.)
  1. Select the type of termination by doing one of the following: 

    1. To choose a switched termination:

      1. From the Type of Termination field, select SWI.

      2. In the ANI field, type the ANI.

      3. From the Area of Coverage list, select the parts of the United States, Canada, and U.S. territories you want the toll-free number to work in.

    2. To choose a dedicated termination:

      1. From the Type of Termination list, select DED.

      2. From the Primary Trunk list, select your group trunk.

      3. From the Area Of Coverage list, select the parts of the United States, Canada, and U.S. territories you want the toll-free number to work in.