Lumen help

Searching for, sorting, and filtering orders

If you recently placed several orders, you can filter, sort, or search through them to find a particular order so you can view its status.

To search for, sort, and filter orders:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date Lumen expects to complete your order
    • Status Date—the date the status was last updated
Order Status
  1. Use any of the sort, filter, or search tools:

    • Sort—use the Sorted by list to choose which column to sort by. To toggle between ascending and descending order, use the arrow to the right of the field.

    • Filter—to filter your orders based on a specific value, select an attribute from the Search by… field (e.g., Parent Order ID, Order Type, Service Type, etc.), type the search criteria in the field to the right, then press Enter.

    • Advanced Search—to search for multiple or a combination of values, click Show Advanced Search and select what you want to find (e.g., order type + status).

    • Customize—to customize your view, click the grid icon on the right and add, move, or delete columns according to the view you want.