Lumen help

Submitting a request to add new services

Use Control Center to request additional Lumen Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your Lumen representative, who will contact you for additional information.

To submit a request for new services:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date Lumen expects to complete your order
    • Status Date—the date the status was last updated
Order Status
  1. Click Manage Orders
Manage Orders
  1. Click Add.
Initiate Add Order
  1. From the Service Type list, select the service you want to add, then fill in the form.

    The information you'll need for the form varies depending on the service you're adding. For example, if you're adding Toll-Free service, you'll be asked to provide a toll-free number we can mirror, as well as the type of termination (e.g., switched, dedicated), ANI, and coverage area. For Private Line and IQ Networking, you'll be asked to provide your name, number, email address, account number, service address, and preferred add date.