Use Control Center to submit a request to change existing Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your Lumen representative, who will contact you for additional information.
Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.
Parent Order ID—the main order number
Sales Order IDs—sub-order IDs
Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
Status—whether the order is complete or processing
Due Date—the date Lumen expects to complete your order
Status Date—the date the status was last updated
Click Manage Orders.
From the Service Type list, select the service you want to add, then fill in the form.
Include your name, phone number, email address, account number, service ID(s), current service address, new service address, and preferred move date. If you have a complex request, you can upload a file (e.g., XLS, CSV, PDF, XML) rather than manually entering the information.
When you're done, click Submit Request.
You'll receive an email confirming the changes you want made to your services. You can also check your order status in Control Center.