Lumen help

Submitting a request to change existing services

Use Control Center to submit a request to change existing Toll-Free, IQ Networking, or Private Line services. Your request will be routed to your Lumen representative, who will contact you for additional information.

To submit a request to change existing services:

Order Status
  1. Click Manage Orders
Manage Orders
  1. Click Change.
Initiate Change Order
  1. From the Service Type list, select the service you want to add, then fill in the form.

    Include your name, phone number, email address, account number, service ID(s), current service address, new service address, and preferred move date. If you have a complex request, you can upload a file (e.g., XLS, CSV, PDF, XML) rather than manually entering the information.