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Updating information in a disconnect request

To update information in a disconnect request:

Disconnect Requests
  1. Search for the disconnect request you want to work with by doing one of the following:

    • Scroll through the disconnect requests to find the one you want to update. If you have more than 20 disconnect request, you can view the rest of your requests by using the arrows at the bottom of the list to view more requests.

    • Search for the request by typing search criteria in the Search field. (Control Center filters as you type.)

    • Filter the list of requests using the Status and Type lists.

    • Change the date range for requests by clicking Last 30 Days, selecting a date range, then clicking OK. (Control Center stores disconnect requests from the past 12 months.)
Disconnect Requests (showing request details)
  1. Make your updates to the disconnect request:

    • To add a note (to communicate with Lumen), type your note in the Add a Note field.

    • To update the contact information for the request, click the Contacts section, edit the information for the contact(s), then click Save Contacts.

    • To attach a document (such as a more detailed explanation of the problem or additional details pertaining to your request), click the Attachments section, click Add Attachment, browse to locate the file, and click Open, then click Save Attachments. You can upload up to two files—no more than 2MB each.