Click Orders, click ELS & LI Orders, then click LNP Tickets.
Control Center lists all open LNP tickets and tickets closed within the past 30 days.
Search for the LNP ticket you want to work with by doing one of the following:
Scroll through the LNP tickets. If you have more than 20 LNP tickets, you can view the rest of your LNP tickets by using the arrows at the bottom of the list.
Search for the LNP tickets by typing search criteria in the Search field.
Filter the list of LNP tickets using the Status or Type lists.
After you find the LNP ticket you want to update, click the Lumen ticket ID.
Control Center shows details for the LNP ticket.
Make your updates to the LNP ticket:
To add a note (to communicate with Lumen), type your note in the Add a Note field.
To update the contact information for the ticket, scroll down to the Ticket Contact Information section, edit the information for the contact(s), then click Save Contacts.
To attach a document (such as a more detailed explanation of the problem or additional details pertaining to your request), scroll down to the Attachments section, click Add Attachment, browse to locate the file, and click Open. Attachments must be no more than 20MB each.
Click Save Changes.
Control Center saves your changes to the LNP ticket.