Control Center lists all disconnect requests for your organization with a status for each request and the date the request was last updated:
Open—Lumen received your request.
In Progress—a Lumen representative is assigned to your request and is working on it.
Pending Customer Clarification—a Lumen representative needs additional information from you to complete the request. Please read the most recent notes within the request and provide the requested information.
Request Accepted—we accepted your request and created one or more Lumen disconnect orders.
Cancelled—your request has been cancelled. For more information, view the most recent notes.
To view details for a request, such as notes, click the request ID.
Control Center shows details for the disconnect request.