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Viewing the status of an order

To view the status of an order:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date Lumen expects to complete your order
    • Status Date—the date the status was last updated
Order Status
Order Status (showing order timeline and milestones)