Lumen help
Using Control Center, you can check the status of your orders. For example, you can see what's happening with add, move, change, or disconnect requests you've submitted. In a hurry or on a mobile device? You can get status on an order without having to sign in to Control Center. You just need your billing account number and order ID.
To view the status of an order:
You can zoom in and out on the timeline to view details for milestones, attachments, and due dates. In addition, you may want to use the sort and filter tools if you have a lot of accounts to search quickly.
Try one of these popular searches:
Explore Control Center