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Viewing the status of an order

Using Control Center, you can check the status of your orders. For example, you can see what's happening with add, move, change, or disconnect requests you've submitted. In a hurry or on a mobile device? You can get status on an order without having to sign in to Control Center. You just need your billing account number and order ID.

To view the status of an order:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days and lists status of the orders in the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date Lumen expects to complete your order
    • Status Date—the date the status was last updated
Order Status
  1. To view a timeline for your order (with milestones and due dates), click the blue arrow on the right side of the row for the order.

    You can zoom in and out on the timeline to view details for milestones, attachments, and due dates. In addition, you may want to use the sort and filter tools if you have a lot of accounts to search quickly.

Order Status (showing order timeline and milestones)