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Viewing the status of your order

Using Control Center, you can check the status of your orders. For example, you can see what's happening with add, move, change, or disconnect requests you've submitted.

To view the status of your order:

  1. Click Orders, then click Order Status.

    Control Center shows all pending orders and those completed in the last 90 days. You can tell the status of an order by looking at the Status column.

    • Parent Order ID—the main order number
    • Sales Order IDs—sub-order IDs
    • Order Type—the type of order that was submitted (e.g., New/Install, Change, etc.)
    • Service Type—the product or type of service the order is for (e.g., IQ, PL, TL, LD)
    • Status—whether the order is complete or processing
    • Due Date—the date CenturyLink expects to complete your order
    • Status Date—the date the status was last updated
Order Status
Order Status (showing order timeline and milestones)