With trunk utilization reports, your call record use statistics are broken out by daily, hourly, monthly, weekly, and busy hour.
- Daily screen—shows the data you selected on the Trunk Group Statistics Report Criteria screen for each day in the report's date range.
- Hourly screen—shows the data you selected on the Trunk Group Statistics Report Criteria screen for each one-hour period in the report's date range.
- Monthly screen—shows the busy hour and blocked call data for the selected trunk group(s). For each month, in the selected time period, this report shows the busiest traffic hour, the date of the busiest hour, CCS information, and the total number of blocked calls.
- Busy Hour screen—shows the busiest hour of traffic each trunk group experienced over a specified date range. This report tells you how many calls traveled over each trunk and how many calls were blocked due to traffic volume. It also includes recommendations for total channels needed to handle peak traffic loads.
The statistics your trunk utilization report contains are selected before the report is generated. As a result, you may not see all the fields listed below in your report.