Menu

Lumen help

Creating a trunk utilization report

To create a trunk utilization report:

  1. Click Reports, click Voice Reports, then click Toll Free.

    Control Center lists the toll-free reports you have access to.
Toll Free Reports
  1. Click Trunk Utilization.
Trunk Utilization

With trunk utilization reports, your call record use statistics are broken out by daily, hourly, monthly, weekly, and busy hour.

  • Daily screen—shows the data you selected on the Trunk Group Statistics Report Criteria screen for each day in the report's date range.

  • Hourly screen—shows the data you selected on the Trunk Group Statistics Report Criteria screen for each one-hour period in the report's date range.

  • Monthly screen—shows the busy hour and blocked call data for the selected trunk group(s). For each month, in the selected time period, this report shows the busiest traffic hour, the date of the busiest hour, CCS information, and the total number of blocked calls.

  • Busy Hour screen—shows the busiest hour of traffic each trunk group experienced over a specified date range. This report tells you how many calls traveled over each trunk and how many calls were blocked due to traffic volume. It also includes recommendations for total channels needed to handle peak traffic loads.
     

The statistics your trunk utilization report contains are selected before the report is generated. As a result, you may not see all the fields listed below in your report.

Field/button/term

Descriptions

Blocked Calls

Total calls that were blocked for each listed item.

Busy Hour

Hour the largest call volume traveled across the trunk for each listed item.

Busy Hour CCS

Centum Call Seconds that traveled over the trunk during the busiest hour for each listed item.

Busy Hour Date

Day of the year each listed item's busiest hour occurred.

CCS

Monthly use in Centum Call Seconds. The value is calculated by taking the trunk's MOU and multiplying it by 0.6.

Centum Call Seconds (CCS) Units

One Centum Call Second represents one circuit busy for 100 seconds.

Comment

Notes added to the report when it was created.

Date

Day of the year the use for each listed item occurred.

Day of Week

Day of the week the use for each listed item occurred.

Inbound Attempt

Total calls that attempted to use each trunk in an inbound direction.

Inbound CCS

Total inbound use carried by all selected trunks, in CCS units.

Inbound CCS per Trunk

Total inbound use carried by each trunk, in CCS units.

Inbound Complete

Total calls that successfully used each trunk in an inbound direction.

Inbound MOU

Total inbound use carried by all selected trunks, in MOU units.

Inbound MOU per Trunk

Total inbound use carried by each trunk, in MOU units.

Inbound Overflow

Total calls that attempted to use the trunk in an inbound direction and failed.

Minutes of Use (MOU) Units

Represents one circuit busy for 60 seconds.

Month

Month the use for each listed item occurred.

Outbound Attempt

Total calls that attempted to use each trunk in an outbound direction.

Outbound CCS

Total outbound use carried by all selected trunks, in CCS units.

Outbound CCS per Trunk

Total outbound use carried by each trunk, in CCS units.

Outbound Complete

Total calls that successfully used each trunk in an outbound direction.

Outbound MOU

Total outbound use carried by all selected trunks, in MOU units.

Outbound MOU per Trunk

Total outbound use carried by each trunk, in MOU units.

Outbound Overflow

Total calls that attempted to use the trunk in an outbound direction and failed.

Percent Blocking

Percentage of calls that failed.

Report Name

Name assigned to the report when it was created.

Report Title

Title assigned to the report when it was created.

Total CCS

Total inbound and outbound use carried by all selected trunks, in CCS units.

Total CCS per Trunk

Total inbound and outbound use carried by each trunk, in CCS units.

Total MOU

Total inbound and outbound use carried by all selected trunks, in MOU units.

Total MOU per Trunk

Total inbound and outbound usage carried by each trunk, in MOU units.

Total Overflow

Total calls that attempted to use selected trunks and failed.

Trunk Group

Unique identifier for each trunk group listed in the report.

Trunks In Service

Total selected trunks that were fully functional during the specified time period.

Trunks Out of Service

Total selected trunks that were down during the specified time period.