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Checking for incomplete call traffic in Usage Analyst

If you're a toll-free customer and want to know if callers are unable to get in contact with you, you can create a filter for incomplete call traffic and then create a report to get your results. These types of calls are identified by looking at data that shows calls with no time duration. Usage Analyst data is about three to four hours behind current time.

To check for incomplete call traffic:

  1. Click Reports, click Voice Reports, then click Usage Analyst. 
Usage Analyst redirect
  1. Click OK.

    Control Center opens Usage Analyst in a separate window.
Usage Analyst Home tab
  1. Click the Setup tab.
Setup
  1. In the Tools box, click Filters.
Filters
  1. Select the radio button next to the report you want to add a filter to, then click Add Filter.
Add Filter
  1. Click Next for Condition Builder.
Add Filter
  1. From the Create a filter of report type list, select Voice Usage, then click Next.
Condition Builder
  1. In the Name field type a name for your fiter (i.e., zero duration). 
  1. From the Access Method ID list, select Call Duration (hh:mm:ss).
  1. In the blank field, type 00:00. (Do not type 00:00:00.)
  1. Click Save.
Summary Reports

The zero duration filter should appear in the filter list. If it doesn't, click the checkbox next to the report you want to run, then click either View Report or Order Report.