Menu

Lumen help

Editing a time period that segments call flow in Usage Analyst

After you create a time period in Usage Analyst, it's easy to edit it. Time periods may not overlap. For example, if you have one time period running from 12:00–17:00, the next time period must start at 17:01.

To edit a time period that segments call flow:

  1. Click Reports, click Voice Reports, then click Usage Analyst. 
Usage Analyst redirect
  1. Click OK.

    Control Center opens Usage Analyst in a separate window.
Usage Analyst Home tab
  1. Click the Setup tab.
Setup
  1. In the Descriptions box, click Time Periods.
Time Periods
  1. Select the checkbox next to the time period(s) you want to edit, then click Edit Time Periods.
Time Periods
  1. Click Save.