Resolving an SFTP order failure in Usage Analyst

Each month, before sending regularly scheduled use reports, our systems ping your secure file transfer protocol (SFTP) location to confirm connectivity. If our systems don't receive an answer, you’ll receive an email informing you that the report was not delivered. Usage Analyst doesn’t make additional attempts to deliver the report, so you'll need to go to the Download Center where you can view, download and order the report again.

You'll need to contact the person at your organization who set up the SFTP location to revalidate it so Usage Analyst can deliver future reports.