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Control Center: Service Management

Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view scheduled maintenance events affecting your services, manage repair contacts, and more.

Repair tickets

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue.
 

Security trouble tickets

Use Control Center to create, manage, and view status on tickets related to your security services. You can also communicate with your Lumen technician as we work to resolve your issue or answer your security-related questions.
 

Configuration change requests

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).

Colocation requests

If you purchased a colocation service from Lumen, you can manage data-center access and request on-site support in Control Center:

Portal support tickets

You can submit a ticket in Control Center to request help using the portal or to report a problem:

Circuit tests

If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.

Scheduled maintenance (network maintenance)

You can view scheduled network maintenance events associated with your Lumen services. Control Center shows maintenance events for the current month and 11 months into the future so you can plan ahead. You can also open a ticket to ask questions about the event or to or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
 

Repair contacts

You can assign repair contacts to receive notification emails for trouble tickets:

Network maps

You can view an interactive network map to access route and location information:

Network Visibility (beta release)

Use Network Visibility to monitor or review performance of your Lumen services. To quickly find a location or service, start typing it in the search field.

  • Isolate a problem location or service quickly, then view details of its service utilization or performance.
  • Navigate using the Map view or switch to List view to see your services by utilization or performance issues.
  • Set performance thresholds to be notified if your services exceed the threshold.
  • View open repair tickets and scheduled maintenance information by location and by service.
  • View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.

Optical Wave Topology

Use Control Center to manage your Wavelength and Enhanced Wavelength services. View your services on a map or in a list. You can create requests for new paths and audit your services to check that your services match your diversity requirements:

Network Visibility (showing Performance KPI) Network Visibility