Control Center: Service Management

Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view network maintenance events affecting your services.

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue.
 

• Creating a repair ticket
• Viewing the status of your repair tickets
• Searching for, sorting, and filtering your repair tickets
• Updating information in a repair ticket
• Escalating a repair ticket
• Canceling a repair ticket
• Creating a reason for outage (RFO) request
• Viewing details for a potential repair ticket
• Converting a potential ticket into a repair ticket
• Dismissing a potential repair ticket
• Getting information about an unfamiliar ticket

Use Control Center to create, manage, and view status on tickets related to your security services. You can also communicate with your Lumen technician as we work to resolve your issue or answer your security-related questions.
 

• Creating a security trouble ticket
• Viewing the status of your security trouble tickets
• Searching for, sorting, and filtering your security trouble tickets
• Updating information in a security trouble ticket
• Closing a security trouble ticket
• Creating a reason for outage (RFO) request for a security trouble ticket

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).

• Creating a configuration change request
• Creating a DNS configuration change request
• Creating a request for additional IP addresses
• Viewing the status of your configuration change requests
  

If you purchased a colocation service from Lumen, you can manage data-center access and request on-site support in Control Center:

• Creating a request for access to a data center
• Creating a request to send a field technician to your site
• Viewing the status of a colocation request
• Creating a request for an access log report
• Creating a request for a badge holder report
• Downloading an access log report
• Downloading a badge holder report
• Canceling a field tech request

You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.

• Creating a portal support ticket
• Viewing the details of a portal support ticket
• Updating information in a portal support ticket
• Requesting an update on a portal support ticket
• Closing a portal support ticket

If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.

• Understanding the types of circuit tests
• Running a performance metrics circuit test
• Viewing the status and results of your circuit tests
  

You can view network maintenance events associated with your Lumen services. You can also add those events to your personal calendar or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
 

• Viewing network maintenance events on a calendar or in a list
• Adding a network maintenance event to your personal calendar
• Creating an inquiry ticket on a network maintenance event

Managing network maintenance events for former MyLevel3 users:

• Viewing network maintenance events on a calendar or in a list
• Adding a network maintenance event to your personal calendar
• Creating an inquiry ticket on a network maintenance event

You can assign repair contacts to receive notification emails for trouble tickets:

• Assigning a repair contact
  
• Updating a repair contact
  
• Deleting a repair contact
  
• Viewing a list of repair contacts
  

Use Control Center to manage your Wavelength and Enhanced Wavelength services. View your services on a map or in a list. You can create requests for new paths and audit your services to check that your services match your diversity requirements:

• Viewing your Wavelength services on a map
• Viewing your Wavelength services in a list
• Viewing details for a Wavelength service
• Auditing the diversity for a Wavelength service
  
• Creating a request to add a new path to your Wavelength service
• Creating a request to add a diverse path for a Wavelength service