Lumen help
Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view network maintenance events affecting your services.
Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue.
Use Control Center to create, manage, and view status on tickets related to your security services. You can also communicate with your Lumen technician as we work to resolve your issue or answer your security-related questions.
For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).
If you purchased a colocation service from Lumen, you can manage data-center access and request on-site support in Control Center:
You can submit a ticket in Control Center to request assistance with using the portal or to report a problem.
If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.
You can view network maintenance events associated with your Lumen services. You can also add those events to your personal calendar or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
Managing network maintenance events for former MyLevel3 users:
You can assign repair contacts to receive notification emails for trouble tickets:
Use Control Center to manage your Wavelength and Enhanced Wavelength services. View your services on a map or in a list. You can create requests for new paths and audit your services to check that your services match your diversity requirements: