Control Center: Service Management

Using Control Center, you can submit repair tickets and request configuration changes and circuit tests for your services. You can then view the status on your requests and make changes as necessary. You can also view network maintenance events affecting your services.

Create, manage, and view status on repair tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue.
 

• Creating a repair ticket
• Searching for, sorting, and filtering your repair tickets
• Viewing the status of your repair tickets
• Updating information in a repair ticket
• Canceling a repair ticket
• Escalating a repair ticket
• Converting a potential ticket into a repair ticket
• Getting information about an unfamiliar ticket

Create, manage, and view status on trouble tickets in Control Center. You can also communicate with your Lumen technician as we work to resolve your issue.
 

• Creating a trouble ticket
• Searching for, sorting, and filtering your trouble tickets
• Viewing the status of your trouble tickets
• Updating information in a trouble ticket
• Escalating a trouble ticket
• Closing a trouble ticket
• Viewing details for a potential trouble ticket
• Converting a potential trouble ticket into a trouble ticket
• Dismissing a potential trouble ticket

For certain services, you can request configuration changes within Control Center (e.g., DNS changes, requesting additional IP addresses).

• Creating a configuration change request
• Creating a DNS configuration change request
• Creating a request for additional IP addresses
• Viewing the status of your configuration change requests
  

If you're having trouble with a circuit, you can run circuit tests on the service to help diagnose the problem.

• Understanding the types of circuit tests
• Running a performance metrics circuit test
• Viewing the status and results of your circuit tests
  

You can view network maintenance events associated with your Lumen services. You can also add those events to your personal calendar or request that an event be rescheduled so it's less (or not at all) distruptive to your business.
 

• Viewing network maintenance events on a calendar or in a list
• Adding a network maintenance event to your personal calendar
• Creating an inquiry ticket on a network maintenance event\

Managing network maintenance events for former MyLevel3 users:

• Viewing network maintenance events on a calendar or in a list
• Adding a network maintenance event to your personal calendar
• Creating an inquiry ticket on a network maintenance event