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Assigning a repair contact

You can assign a person on your list of repair contacts to receive notification emails for trouble tickets.

You can assign the repair contact to be notified for all services (making them the default repair contact); or, you can assign the contact to be notified only for specific services or locations. This way, you can designate specialized repair contacts for specific locations or services; you can assign up to three repair contacts to a service or location to help ensure coverage

You can also update an existing contact or delete an assigned repair contact in Control Center as your business needs change.

To assign a repair contact:

  1. Click Service Mgmt, then click Repair Contacts.
Repair Contacts
  1. Click Assign Repair Contacts.
Repair contacts; assign repair contacts, select account and type of assignment
  1. From the list,select the account you want to assign a repair contact to.
  1. Do one of the following:

    • To assign a repair contact to be the default contact for all services on the account you selected, click the All Services radio button.

    • To assign up to three repair contacts to specific services or locations, click either the Selected Service Locations or Selected Services ID radio button, then select the service(s) or location(s) you want to assign repair contacts to.
  1. Click Continue.

    Control Center lists repair contacts for your organization.
Assign repair contacts; list of contacts
  1. Do any of the following:

    • If you selected All, select one contact from the Select Contacts list to be the default contact for all trouble tickets on the account.

    • If you selected Selected Service Locations, choose the service location(s) from the Service Location list and up to three Repair Contacts from the Select Contacts list.

    • If you selected Selected Services ID, choose the service ID(s) from the Service ID list and up to three Repair Contacts from the Select Contacts list.
  1. Select the person you want to assign as a repair contact by doing one of the following:

    • If you see the person you want to assign in the list, click the checkbox in the Repair Contact column on the row for that person.

    • If you don’t see the person in the list, do the following to add the contact to Control Center:

      1. Click Add New Contact.

      2. Type in the contact’s information, then click Add.

      3. Click Save.

        Control Center adds the contact.

      4. Find the person in the list, then click the checkbox in the Repair Contact column on the row for that person to assign them.
  1. Click Save.