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Closing a security trouble ticket

If we've resolved your issue or you're no longer having trouble with your service, you can close a security trouble ticket.

To close a security trouble ticket:

  1. Click Service Mgmt, then click Security Trouble Tickets.

    Control Center lists the security trouble tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, and the date the ticket was last updated.
Security Trouble Tickets
  1. Search for the ticket you want to work with by doing one of the following:

    • Scroll through the tickets on the screen to find the one you want to update. If you have more than 20 tickets, you can view the rest of your tickets by using the arrows at the bottom of the list to view more tickets.

    • Search for the ticket by typing search criteria in the Search field.

    • Filter the list by using the Status or Type lists or by changing the date range (click the Last 30 Days link, select the date range, then click OK).
  1. After you find the ticket you want to close, click the row for the ticket.

    Control Center displays the detail for the ticket. (Before you close the ticket, review the ticket to ensure you're closing the correct one.)
  1. To close the ticket, click Close Ticket.