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Closing a security trouble ticket

To close a security trouble ticket:

  1. Click Service Mgmt, then click Security Trouble Tickets.

    Control Center lists the security trouble tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, and the date the ticket was last updated.
Security Trouble Tickets
  1. After you find the ticket you want to close, click the row for the ticket.

    Control Center displays the detail for the ticket. (Before you close the ticket, review the ticket to ensure you're closing the correct one.)
  1. To close the ticket, click Close Ticket.