Lumen help

Converting a potential ticket into a repair ticket

To convert a potential ticket to a repair ticket:

  1. Click Service Mgmt, then Ticketing.

    Control Center lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag
    (
    ). Tickets needing a reply from you are marked with a green flag ().
Ticketing
  1. Click anywhere on the row for the potential repair ticket.

    Control Center displays details for the potential repair ticket you selected.