Lumen help

Creating a reason for outage request

To create a reason for outage request:

  1. Click Service Mgmt, then click Trouble Tickets.

    Control Center lists the tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, the date the ticket was last updated, and the next update for the ticket (if the ticket is still open).
Trouble Tickets
Trouble ticket details