Lumen help

Creating a request for an access log report

If you purchased a colocation service from Lumen, you can manage data center badge access using Control Center. You can request a report to review how, when, and by whom your data center locations have been accessed. After you create the request, you can track its status in Control Center. Once the report is ready, you can download it from Control Center.

To create a request for an access log report:

Click Service Management, then click Colocation Requests.

Control Center shows open and recently closed colocation and field tech request for your organization.

Click New Request, then click Access Request.

Colocation request; access request, select region and request type

Use the Region list to select where you want to request a report for, then select Access Log Report from the Request Type list.

Access log report request information form

Fill in the form giving as much information as possible: choose the date range for the report, provide location information for the data center, select your customer number and billing account number from the lists, and verify your contact information. (You can also add an attachment and additional instructions if needed.)

When you’re done, click Submit, then click OK.

Control Center submits your request and gives you a request ID so you can view and track your request.