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Creating a request to add a diverse path for a Wavelength service

Using Control Center, you can create a request to add a diverse path for an existing Wavelength service. Once you submit your request, a Lumen representative will contact you to complete your order.

To create a request to add a diverse path for a Wavelength service:

  1. Click Service Mgmt, then Optical Wave Topology.

    Control Center opens the Optical Wave Topology dashboard. On the map, Control Center shows your Wavelength services. Single dots on the map represent Wavelength access; Connected dots represent full Wavelength service paths. (If this is your first time using the Optical Wave Topology dashboard, review the terms and conditions, then click Agree. If you have more than one account with Wavelength services, you may also have to select the account you want to work with.)
Optical Wave Topology
  1. Click Add a Path, then select the A path diverse from an existing circuit radio button.
Optical Wave Topology (Add a path--diverse path selected)
  1. From the lists, select the circuit you want to add a diverse path for, select the bandwidth for the diverse path, then click Continue.

    Control Center checks for available diverse routes, then shows a path for the diverse route.
  1. Review the path option, then do one of the following:

    • To request a quote for the path shown, click Request a quote, type any notes (or requests) in the field that appears, then click Submit.

    • To save the path shown to refer to later, click Save Path.

    • To cancel adding a diverse path for the circuit, click Cancel.