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Exploring the Network Visibility dashboard

Use Network Visibility to monitor or review performance of your Lumen services. To quickly find a location or service, start typing it in the search field.

  • Isolate a problem location or service quickly, then view details of its service utilization or performance.
  • Navigate using the Map view or switch to List view to see your services by utilization or performance issues.
  • Set performance thresholds to be notified if your services exceed the threshold.
  • View open repair tickets and scheduled maintenance information by location and by service.
  • View trend analysis of utilization patterns to plan for circuit upgrades, configuration changes, and scaling.
Network Visibility (showing Utilization KPI)

  1. Click Service Mgmt, then Network Visibility.

    Control Center opens the Network Visibility dashboard. On the map, Control Center shows locations with services needing your attention. Key performance indicators (KPIs) show services with high utilization or critical issues, services that are down or have threshold warnings, as well as open tickets and scheduled maintenance for your services. Use the Map View and List View links above the KPIs to toggle between views.
Network Visibility

Dashboard KPIs (key performance indicators)

Network Visibility offers KPIs to help you monitor permformance, utilization, and issues related to your services. To view more information, click the KPI.

To view locations with high or elevated utilization, click the Utilization KPI:

  • Elevated Utilization: average utilization above 65% during the latest 5-minute sample.

  • High Utilization: average utilization percentage above 85% during the latest 5-minute sample.

Utilization data is calculated as follows:

  • bits = bytes * 8
  • bits per second = Bits / time delta (usually 300 for a 5-minute interval)
  • utilization average = bits per second / committed bandwidth
Network Visibility (showing Utilization KPI)

To view locations with impacted or critical performance, click the Performance KPI:

  • Critical performing: packet-data delivery less than 95% during the latest 5-minute sample.

  • Impacted performing: packet-data delivery less than 99% during the latest 5-minute sample.
Network Visibility (showing Performance KPI)

To view maps locations that are identified as Down, click the Status KPI:

  • Down service: Interface Oper status is down during the latest 5-minute sample.

  • Up service: Interface Oper status is up during the latest 5-minute sample.
Network Visibility (showing Status KPI)

To view locations with threshold alerts (watches and warning), click the Threshold Alerts KPI:

  • Warnings alerts
    • Aggregate utilization
    • Active metrics (if you have services with active metrics)
      • latency by class of service*
      • jitter by class of service*
      • packet data delivery by class of service*
  • Watches alerts
    • Aggregate utilization
    • Active metrics (if you have services with active metrics)
      • latency by class of service*
      • jitter by class of service*
      • packet data delivery by class of service*

*Metrics by class of service are only available for select services.

Network Visibility (showing Threshold Alerts KPI)

Managing threshold alerts

To view locations with open or recently closed tickets, click the Repair Tickets KPI.

  • Open tickets: tickets currently open and being worked

  • Closed tickets: tickets recently closed in the past 7 days
Network Visibility (showing Repair Tickets KPI)

To view locations with scheduled maintenance currently in progress or upcoming, click the Scheduled Maintenance KPI.

  • Scheduled maintenance: events running now or within the next 24 hours.

  • Planned maintenance: events scheduled between 24 hours and 30 days from now.
Network Visibility (showing Scheduled Maintenance KPI)