Lumen help

Getting information about an unfamiliar ticket

If you receive an email from Lumen about a ticket that doesn't sound familiar, you can get information about that ticket in Control Center so you know what to do next. (We do open tickets on your behalf if we detect a problem with your service, so that could be why you've received an email about a ticket you don't recognize.)

To get more information for a ticket you received an emailed about:

Check the subject line of the email, which will say it's either a repair or billing issue.
Look in the subject line or body of the email for the ticket number.

Do one of the following:
- If your email's subject line includes the word Repair, follow these instructions to sign in to Control Center and get more details about the ticket: Viewing the status of your repair tickets.
- If your email's subject line includes the word Billing, follow these instructions to sign in to Control Center and get more details about the ticket: Viewing the status of your billing tickets.