Lumen help
If you receive an email from Lumen about a ticket that doesn't sound familiar, you can get information about that ticket in Control Center so you know what to do next. (We do open tickets on your behalf if we detect a problem with your service, so that could be why you've received an email about a ticket you don't recognize.)
To get more information for a ticket you received an emailed about:
Try one of these popular searches:
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