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You can request an update on a portal support ticket in Control Center.
To request an update for a portal support ticket:
- Click Service Mgmt, then click Portal Support Tickets.
Control Center lists the portal support tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, the date the ticket was last updated, and the next update for the ticket (if the ticket is still open).
- Click the Ticket ID for the portal support ticket you want to edit.
Control Center shows details for the ticket you selected.
- Click Request Update.
Control Center submits your request for an update.
- Click OK.
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