Lumen help

Searching for, sorting, and filtering your repair tickets

To search, sort, or filter your repair tickets:

  1. Click Service Mgmt, then Ticketing.

    Control Center lists all tickets created in the last 90 days, including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled. Potential tickets are marked with a green flag.
Ticket Summary
  1. Use any of the sort, filter, or search tools:

    • Sort—use the Sorted by X list to choose which column to sort by. To toggle between ascending and descending order, use the arrow to the right of the field.

    • Filter—your tickets based on a specific value, by selecting an attribute from the Search by… field, type the search criteria in the field to the right, then press Enter.

    • Advanced Search—allows for multiple or a combination of values, by clicking Show Advanced Search and select what you want to find (e.g., service location + creation date).

    • Customize—your view, by clicking the grid icon (on the right) and add, move, or delete columns. To see only open tickets, click the View All list, then select View Active.

You can also save a copy of your search results. Click Download and select a PDF, CSV, or XLS version of the data for your records.