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Searching for, sorting, and filtering security trouble tickets

To search, sort, or filter security trouble tickets:

  1. Click Service Mgmt, then click Security Trouble Tickets.

    Control Center lists the security trouble tickets you've created in the last 30 days with a status for each ticket, the service ID the ticket is for, the type of ticket, the date the ticket was created, and the date the ticket was last updated.
Security Trouble Tickets
  1. Use any of the sort, filter, or search tools:

    • Sort—to sort the list by a particular column, click the column header. To toggle between ascending and descending order, use the arrow to the right of the header. (By default, Control Center sorts the list of ticket by the date the ticket was created—most recent first.)

    • Filter—your tickets based on type, status, or creation date. Select an option from the Status or Type fields or change the date range you're viewing. To change the date range, click the Last 30 Days link, select your date range, then click OK.

    • Searchtype the search criteria in the field to the right, then press Enter. (Control Center filters the list of tickets as you type.)

    • Customize—customize the columns you see by clicking the customize icon (), then add, move, or delete columns.

You can also save a copy of your search results. Click the download icon ().