Lumen help
You can edit information for a person on your list of assigned repair contacts. Update the contact’s email, name, and phone numbers; you can also turn updates on or off (activate/disable) for a contact.
To update a repair contact:
- Click Service Mgmt, then click Repair Contacts.
- Find the repair contact you want to update on your list and click their email link.
- Do any of the following:
- To update the information for the contact, make your changes to their name, email address, or phone numbers.
- To turn trouble ticket notifications on for the contact, select the Active radio button.
- To turn trouble ticket notifications off for the contact, select Disabled.
- To update the information for the contact, make your changes to their name, email address, or phone numbers.
- When you’re done, click Save.
Not quite right?
Try one of these popular searches:
Top 10 Control Center articles
- Troubleshooting login problems
- Creating a repair ticket
- Viewing the status of your repair tickets
- Adding accounts to your enterprise ID
- Retrieving your username or password
- Signing in to Control Center for the first time
- Viewing your bill
- Viewing the status of your order
- Signing up for paperless billing
- Viewing the status of an order without signing in
- Topics covered on this page:
- Control Center
- Service Management
- Tickets
Product help