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Updating a repair contact

You can edit information for a person on your list of assigned repair contacts. Update the contact’s email, name, and phone numbers; you can also turn updates on or off (activate/disable) for a contact. You can also assign more repair contacts or delete those you no longer need.

To update a repair contact:

  1. Click Service Mgmt, then click Repair Contacts.

    Control Center lists the repair contacts for your organization.
Repair Contacts
  1. Find the repair contact you want to update on your list and click their email address.
Update an assigned repair contact
  1. Do any of the following:

    • To update the information for the contact, make your changes to their name, email address, or phone numbers.

    • To turn repair ticket notifications on for the contact, select the Active radio button.

    • To turn repair ticket notifications off for the contact, select Disabled.
  1. When you’re done, click Save.