Lumen help
Lumen makes every effort to give you advanced notice of network maintenance that may affect your services. You can view network-maintenance events either on a calendar or in a list, and download the list of events to use elsewhere. You can also add an event to your personal calendar, or request that an event be rescheduled.
Viewing network-maintenance events on a calendar
To view network-maintenance events on a calendar:
- Click Service Mgmt, then click Scheduled Maintenance.
Control Center shows a calendar showing all current network maintenance events affecting your Lumen services for the current month.
- Do any of the following:
- To change the time zone used for the events, click Select Timezone and choose one from the list. (By default, Control Center shows events based on the time zone preference you selected in your profile—your local time zone or Greenwich Mean Time.)
- To change the month you're viewing, use the arrows on either side of the month and year.
- To download the events for the month you're viewing, click the Download icon.
- To view details for an event (start/end date and time, affected services, etc.), click the event.
- To change the time zone used for the events, click Select Timezone and choose one from the list. (By default, Control Center shows events based on the time zone preference you selected in your profile—your local time zone or Greenwich Mean Time.)
Viewing network-maintenance events in a list
To view network-maintenance events in a list:
- Click Service Mgmt, then click Scheduled Maintenance.
Control Center shows a calendar showing all current network maintenance events affecting your Lumen services for the current month.
- Click the list icon ().
Control Center lists the network-maintenance events related to your Lumen services.
- Do any of the following:
- To change the time zone used for the events, click Select Timezone and choose one from the list. (By default, Control Center shows events based on the time zone preference you selected in your profile—your local time zone or Greenwich Mean Time.)
- To change the month you're viewing, use the arrows on either side of the month and year.
- To download the events for the month you're viewing, click the Download icon.
- To view details for an event (start/end date and time, affected services, etc.), click the event.
- To change the time zone used for the events, click Select Timezone and choose one from the list. (By default, Control Center shows events based on the time zone preference you selected in your profile—your local time zone or Greenwich Mean Time.)
Not quite right?
Try one of these popular searches:
Top 10 Control Center articles
- Troubleshooting login problems
- Creating a repair ticket
- Viewing the status of your repair tickets
- Adding accounts to your enterprise ID
- Retrieving your username or password
- Signing in to Control Center for the first time
- Viewing your bill
- Viewing the status of your order
- Signing up for paperless billing
- Viewing the status of an order without signing in
- Topics covered on this page:
- Control Center
- Service Management
Product help