Lumen help

Viewing the status and results of your circuit tests

To view the status and results of your circuit test:

  1. Click Service Mgmt, then click Circuit Testing.

    Control Center displays all circuit tests run in the last 90 days. By default, tests are organized by the date the request was created (starting with the newest). The Status column shows the status for each test.
Circuit Testing
  1. To view testing results, click the arrow next to the test.

Circuit test results and recommendations

Result Recommendations
  • Test results are within standards.
  • If you believe there are undetected circuit issues, you can still create a repair ticket.
Eqpt Errors
  • Testing indicates there may be a problem with your inside wiring or equipment.
  • Try these things to troubleshoot the problem:
    • reboot your equipment
    • check the card seating and cabling
    • inspect the wiring—and if necessary, replace damaged wires
  • For technical help or joint testing, create a repair ticket.
No Test Access
  • The test couldn't be run because we could not reach the circuit (e.g., the power may have been off).
  • Create a repair ticket.