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Viewing the status of your repair tickets

In Control Center, you can check the status of your repair tickets. You can also make changes to open tickets or cancel tickets you no longer need.
 

To locate a repair ticket, you can search for it. Click the column headers to sort all the records—ascending/descending, descending/ascending. Click the Search by list to sort for specific categories of records. Click Advanced Search to filter your search results using several pieces of data (e.g., ticket + location).

To check the status of your repair tickets:

  1. Click Service Mgmt, then Ticketing.

    Control Center lists all tickets created in the last 90 days, including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: New, Assigned, Pending, Closed, Canceled. Potential tickets are marked with a green flag.
Ticket Summary
  1. To view details for a ticket, click anywhere on the row for the ticket.

    Control Center displays details for the ticket you selected.
Repair Ticket Details
  1. To view all details for the ticket, click the double blue down arrow above the Ticket Details section.