Lumen help

Viewing the status of your repair tickets

In Control Center, you can check the status of your repair tickets. You can also make changes to open tickets or cancel tickets you no longer need. In a hurry or on a mobile device? You can get status on a ticket without having to sign in to Control Center. You just need your billing account number and ticket ID.

To locate a repair ticket, you can search for it. Click the column headers to sort all the records—ascending/descending, descending/ascending. Click the Search by list to sort for specific categories of records. Click Advanced Search to filter your search results using several pieces of data (e.g., ticket + location).

To view the status of your repair tickets:

Click Service Mgmt, then Ticketing.

Control Center lists all tickets—repair, potential repair, activation, configuration, maintenance inquiry, and reason for outage (RFO)—including tickets Lumen created on your behalf. By default, tickets are organized by the date the ticket was created (starting with the newest). The Status column shows the status for each ticket: Active, Canceled, Closed, etc. Potential tickets are marked with a yellow flag (). Tickets needing a reply from you are marked with a green flag ().

Do any of the following:
- To view details or work log notes for a ticket, click anywhere on the row for the ticket.
  
  Control Center displays details for the ticket you selected.
- To filter the list so you see only repair tickets, select Repair from the All Ticket Types list.
- To refresh the list, click the refresh icon ().
- To download a spreadsheet (.xls) of the tickets, click the download icon ().