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Assigning SIP trunk phone numbers and managing 911 information

You need to keep the physical address associated with your SIP trunk phone number current for emergency services. That way, if 911 is called from the phone, first responders will know what address to go to. Emergency services will only be routed to the address listed on the My 911 Locations screen. In addition to the address, the first name, last name, and email address must also be assigned to the user. This is known as a primary place of use (PPU).

Assigning a SIP trunk phone number

To assign a SIP trunk phone number to a user:

  1. Click Services, then click Network, Security, and Communications.

    Control Center shows a list of all services assigned to the billing accounts under the enterprise ID.
Network, Security, and Communications
  1. Search for the service in one of these ways:

    • Start typing details for the service (e.g., the product name, location, or service ID). Control Center filters the list of services as you type.

    • Filter your services by selecting an option from the All Service Types list.

    • To filter your services based on a specific value, select an attribute from the Advanced Filters icon (), click the section(s) you want to filter by, type your filter criteria, then click Apply.
  1. When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
Service Details for SIP trunk service (showing Telephone Number Management tab)
  1. Select the checkbox next to the phone number you want to assign information to.
  1. From the Select Action list, select Edit TNs Individually.
  1. For each phone number, fill in the last name, first name, and email address for the person who will be using the number. (If you selected more than one, use the down (and up) arrow to move between phone numbers.)
Service Details for SIP trunk service (showing Telephone Number Management tab and phone number details)
  1. Click Update.

    Your changes are effective immediately.

    After you assign a phone number to a user, that person is responsible for keeping the PPU location information current and can do so in Control Center.

Managing PPU location information

  1. Click Register.
  1. In the Username field, type your phone number.
  1. Review the user agreement, then click Accept.
  1. Create a secret question and answer, then click Next.
  1. Create a permanent password, then click Save.

    After you finish creating a Control Center account, the My 911 Locations screen appears and shows the location for your phone that was assigned when your number was set up.