Lumen help

Disconnecting services online

To disconnect services online:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
Order Status
Manage Orders
  1. Click Disconnect.
Initiate Disconnect Order
  1. Fill in the form, then do one of the following:

    • To disconnect all of your services, select the Disconnect entire account checkbox.

    • If you have a complex account, rather than manually entering a large amount of information on the form, you can upload a file instead:

      1. Click Attach a File, browse to the file, then click Open.

      2. Upload your document (XLS, CSV, PDF, or XML—up to 2 MB).

      3. If necessary, include a comment (up to 250 characters) to help us serve you better.