Use the instructions below to disconnect your services using Control Center. If you purchased a service from Level 3, you can also disconnect those services using Control Center or using a separate tool if you don't have access to Control Center. Your service will be disconnected 30 days from the date Lumen submits your order for disconnect (unless otherwise required by your service contract or tariff). Please follow this disconnect process to avoid continued billing of service for which Lumen cannot issue credits.
To disconnect services online:
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