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Creating a repair ticket for a connection (IP VPN)

If you have trouble with your Lumen® Dynamic Connections IP VPN connection, you can create a repair ticket to have Lumen research the issue.

To create a repair ticket for a connection (IP VPN):

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Service and Ordering Tools box, click Dynamic Connections - IP VPN.

    Control Center lists all your IP VPN connections with a status and brief summary for each connection (name, location, start/end date, and connection status).
Dynamic Connections (showing IP VPN tab)
  1. On the row for the connection you want to create a ticket for, click the icon (in the Actions column), then click Create Ticket, then follow the instructions in Creating a repair ticket (starting with step 3.)