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Updating a phone number on a SIP trunk service

Using Control Center, you can update the configuration of a Lumen® SIP Trunking service depending on your organization's needs. The status of the changed phone numbers momentarily shows as update until the changes are complete, when the changes take place immediately. You can also update a phone number to change its routing plan or to change its calling area. Need to update multiple phone numbers? You can also make bulk changes to phone numbers using Control Center.

To update a phone number for a SIP trunk service:

  1. Click Services.

    Control Center shows the Services console. Use the console to access an inventory of your services, check the status of orders, and manage your services.
Services console
  1. In the Network, Security, and Communications box, click IQ Networking.

    Control Center shows all IQ Networking services on the enterprise ID. SIP Trunk services have a service ID starting with VO-.
  1. Search for the service you want to work with.  When you find the service you want to work with, click the hyperlinked service ID or click the icon (in the Actions column), then click View Details.

    Control Center shows details for the SIP trunk service you selected.
Service Details (showing SIP trunk service detail)
  1. Click the Telephone Number Management tab.

    Control Center shows the telephone number(s) for the service.
Service Details for SIP trunk service (showing Telephone Number Management tab)
  1. Select the checkbox(es) next to the phone number(s) you want to modify.
  1. Select either Edit TNs Individually or Modify Multiple TNs, then click Go.
  1. Using the lists in the popup window, edit which calls are being blocked (if any), the associated route plan, and/or the PPU location. You should also add contact information (name and email address) for the phone number—which assigns the number to the user.
  1. Click Update.
  1. Click the X to close the window (in the upper-right corner).