What happens when your Lumen Edge Bare Metal server has physical failures?
Lumen is responsible for all hardware replacement for Bare Metal servers. If you experience a failed component, dead server, or issues logging in to your Edge Bare Metal server, contact our Customer Care team (available 24/7). Due to the low-level ownership of hardware by customers, Lumen has limited insight to hardware-level failures. If a failure is detected by Lumen Operations, we will contact you to coordinate maintenance.
If you’re having component-level failures (e.g., disk, memory DIMM, NIC, port, etc.) or full failure with your Lumen Edge Bare Metal server, Lumen Customer Care team is on call 24/7 to assist*. Below are some common scenarios and our recommended actions.
*Our Customer Care team cannot assist with OS-level issues.