Lumen help
Lumen® Edge Orchestrator support: Overview
As modern workloads require resource management to budget against overspending, stress is placed on operational processes and tooling. Enter Edge Orchestrator, the easy way to use automations and integrations to standardize how you deploy your infrastructure across the Edge and third-party services.
Managing Edge Orchestrator
Use Lumen® Edge Service Manager to utilize Edge Orchestrator capabilities. Learn how to sign in to the Edge Service Manager.
Bring your own cloud
The Edge Service Manager enables you to bring your own cloud (BYoC) to a centralized location to link and manage the cloud service. Currently, Amazon Web Services (AWS) and Azure is available and supported for management from the Edge Service Manager. Check for updates for additional cloud providers.
Manage internet gateways
Manage security groups
- Creating a security group for an instance
- Viewing global settings of a security group on an instance
- Editing global settings of a security group on an instance
- Adding, editing, and deleting security group rules
- Adding or removing a security group on an instance
- Deleting a security group on an instance
Edge Orchestrator APIs
Lumen Edge Orchestrator APIs are now available to all Edge Services customers using the Lumen API Marketplace under the Edge Services catalog. The Edge Services APIs allow you to directly call APIs from your own application instead of having to sign in to a Lumen system or front-end application to get information or complete actions. This enables a more efficient process for provisioning compute instances, monitoring logs, viewing statistics, and managing workloads.
Lumen will be adding additional APIs to the Edge Orchestrator API catalog in future releases to provide robust API functionality.
Note: To use Lumen support services for help with an Edge Orchestrator issue, have your BAN or service ID ready for the AWS or Azure service related to the issue you are experiencing in the Edge Service Manager.
Edge Orchestrator support
Lumen offers multiple ways for you to get support for Edge services. Our Edge Customer Care team is available and ready to assist 24/7 by phone at the regional toll-free numbers below.
Lumen provides the following support:
- 24/7 support: online (knowledge base), chat, email/ticket, or phone
- 24/7 health monitoring and incident resolution of the Lumen Edge platform systems (e.g., physical servers, orchestration systems, virtualization management systems, data center hosting services, network architecture, and storage systems).
- Public Internet connectivity latency/interruption within the Lumen Edge platform (e.g., between servers).
- Determine that your server is ON/active and is reachable
Note: When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. Need help finding the billing account number? You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from the Edge Service Manager, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
Knowledge base
For quick access to our knowledge base for this product, bookmark this page.
Support by chat
You can reach our Lumen Edge Customer Care specialist using click to chat 24/7/365 within the Lumen Edge Service Manager. In the bottom-right corner of the Edge Service Manager, click Chat with an Expert. Be sure to have the following information ready for our specialist:
- contact information: name, email, and phone number
- description of your issue
- attach any error logs or other pertinent data captured to help us troubleshoot your issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
System requirements for chat:
- supported operating systems: Windows XP, Vista, 7, 8, 8.1, 10, Mac OS X 10.8 and newer
- supported browsers: Chrome 31 and newer, Mozilla Firefox 29 and newer, Internet Explorer 7 and newer, Safari 6 and newer, Opera 12 and newer
Note: Chat is not supported in Chrome incognito mode and is only available in English.
Support by email
Email the Lumen Edge Support team: EdgeServicesIncident@lumen.com and provide as much of the following information as possible. This creates a ticket for our customer care specialists to work.
- contact information: name, email, phone number
- description of the issue
- attach any error logs or other pertinent data captured to help us resolve your issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
Support by phone
You can reach our Lumen Edge Customer Care specialists by phone 24/7/365 using the following numbers:
- US: 800-536-3273
- UK: 08005288798
Our team will need the following information from you:
- contact information: name, email, and phone number
- description of issue
- billing account number for the service you need help with
When contacting support by chat, email, or phone, you will need to know the billing account number (BAN) for the service you need help with. You can find your BAN in two ways:
- on your paperless invoice
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Edge Services portal, click Support, then click Billing. You are directed to Control Center. Click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- To access your invoice from Control Center, click Billing, then click Invoices. Control Center lists the billing account numbers and invoices for your organization.
- on your paper invoice
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