Lumen^® Edge Service Manager support: Monitoring tab

The Monitoring tab in the Edge Service Manager gives you options for viewing and creating details for status, logs, apps, checks, groups, incidents, contacts, and alert rules. 

The Status display includes information on AVAILABILITY, RESPONSE TIME, OPEN INCIDENTS, and RECENT ACTIVITIES.

The Edge Service Manager uses app monitors to display failures or impact events. You can configure and edit app monitors by adding checks. Checks help define the app monitor process, including the type and run frequency.
 

• Viewing app monitors
• Creating an app monitor
• Editing an app monitor
• Deleting an app monitor
• Muting an app monitor

The Edge Service Manager provides a strong out-of-the-box monitoring feature that is composed of individual checks. Anything provisioned within the Edge Service Manager automatically gets a check created in the monitoring service. There are also several built-in check types that can be selected during the provisioning of service or instance types. These checks are organized into Groups and Apps.
   

• Viewing a list of checks
• Viewing details for a check
• Creating a check
• Editing a check
  
• Muting a check
• Unmuting a check
• Deleting a check

Use the Edge Service Manager to create monitoring groups to organize and monitor the health of checks running in your organization.
 

• Viewing a list of monitoring groups
• Viewing details for a monitoring group
• Creating a monitoring group 
• Editing a monitoring group
• Muting a monitoring group
• Unmuting a monitoring group
• Deleting a monitoring group

The Edge Service Manager provides incident monitoring to reduce recovery time and prevent potential customer-facing impacts. View and add incidents so you can notify your team about outages that require immediate attention.
 

• Viewing monitoring incidents
• Creating a monitoring incident
• Viewing monitoring incident details
• Editing a monitoring incident
• Muting a monitoring incident
• Unmuting a monitoring incident
• Closing a monitoring incident
• Reopening a closed monitoring incident

To configure user notifications, an Edge Service Manager monitoring contact must first be created. The monitoring contact types include the following:
 

• Email address
• Mobile number
• Web Hook: Used for posting a notification to a web endpoint or Alert Ops.
• Slack Hook: Used for posting notifications to a Slack channel (i.e., https://slack.com/[Slack]).
• VictorOps: Provides a web post format consistent with the required notification format for Victor Ops.

The Edge Service Manager provides examples and information when configuring the monitoring contact. Once configured, you can use monitoring contacts to build alert rules.

• Viewing monitoring contacts
• Creating a monitoring contact
• Editing a monitoring contact
• Deleting a monitoring contact

Alert rules enable you to configure when notifications are automatically sent to individuals. You can configure automatic notifications for checks, groups, and apps for specified recipients. You can add recipients to multiple alert rules with different delivery methods depending on the rule.

For example, you can create an alert rule to notify a specified list of recipients through email when a group encounters a critical condition.
 

• Viewing an alert rule
• Creating an alert rule
• Editing an alert rule
• Deleting an alert rule