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Creating a monitoring contact

Use Lumen® Edge Service Manager to create a monitoring contact. You must create monitoring contacts for user notifications and for building alert rules. Besides email and mobile phone notifications, monitoring contacts enable the system to post to other applications and collaboration tools using Web Hook, Slack Hook, and VictorOps. You can also view, edit and delete a monitoring contact.

To create a monitoring contact:

  1. Click Monitoring, then click Contacts.

    The Edge Service Manager shows the list of contacts created for your organization.
Edge Service Manager contacts view
  1. Click +ADD.
Edge Service Manager contacts add view
  1. In the New Contact window, complete the following fields:

Field

Description

NAME

Type the name of the contact.

CONTACT TYPE

Select a contact type from the following apps that provide real-time information to other apps:

Web Hook: Sends a POST request to the destination URL with a JSON payload.

Slack Hook: Sends a POST request to Slack with a unique URL with a JSON payload.

VictorOps: Sends a POST request to the destination URL with a JSON payload.

EMAIL ADDRESS

Type an email address for the contact.

MOBILE

Type a mobile phone number for the contact.
  1. Click SAVE CHANGES.

    Edge Service Manager creates the monitoring contact.