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Creating a monitoring incident

Use Lumen® Edge Service Manager to create a new monitoring incident. The Edge Service Manager enables you to view all your incidents and outages, and edit and view details of each incident. In addition, you can mute, unmute, close, and reopen monitoring incidents.

To create a monitoring incident:

  1. Click Monitoring, then click Incidents.

    The Edge Service Manager shows the list of incidents.
Edge Service Manager incidents view
  1. Click +NEW INCIDENT.
Edge Service Manager incidents add view
  1. In the NEW INCIDENT window, complete the following fields:

Field

Description

NAME

Type a name for the incident.

SUMMARY

Type a short description of the incident.

RESOLUTION

Provide details on how you fixed the incident.

STATUS

Select Open or Closed from the dropdown.

IN AVAILABILITY

Select the checkbox and the start and end dates to limit the incident’s effect to a specific timeframe.

SEVERITY

 Select Critical, Warning, or Info to display the severity of the incident. 
  1. Click SAVE.

    The Edge Service Manager creates a new incident.