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Editing a monitoring incident

Use Lumen® Edge Service Manager to edit existing incident reports. The Edge Service Manager enables you to create, and view details of each incident. In addition, you can mute, unmute, close, and reopen monitoring incidents.

 

You can edit any of the incident parameters, including the following:
 

  • Name
  • Summary
  • Resolution
  • Status
  • Availability
  • Severity

To edit a monitoring incident:

  1. Click Monitoring, then click Incidents.

    The Edge Service Manager shows the list of incidents.
Edge Service Manager incidents view
  1. Use the search fields to filter incidents.

    The Edge Service Manager shows the list of incidents.
  1. In the list section, click the desired incident.
Edge Service Manager incident detail view
  1. To edit the incident, click EDIT.
Edge Service Manager incident edit view
  1. In the Edit Incident window, complete the following fields:

Field

Description

NAME

Type a name for the incident.

SUMMARY

Type a short description of the incident.

RESOLUTION

Provide details on how you fixed the incident.

STATUS

Select Open or Closed from the dropdown.

IN AVAILABILITY

Select the checkbox and the start and end dates to limit the incident’s effect to a specific timeframe.

SEVERITY

 Select Critical, Warning, or Info to display the severity of the incident. 
  1. Click SAVE CHANGES.

    The Edge Service Manager saves your changes.