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Unmuting a monitoring incident

Use Lumen® Edge Service Manager to unmute a muted incident, which puts the incident back into availability calculations. The Edge Service Manager enables you to view a list of incidents and outages, and create, edit and view details of each incident. In addition, you can mute, close, and reopen monitoring incidents.

To unmute a muted monitoring incident:

  1. Click Monitoring, then click Incidents.

    The Edge Service Manager shows the list of incidents.
Edge Service Manager incidents view
  1. Use the search fields to filter incidents.

    The Edge Service Manager shows the list of incidents.
  1. Click an incident name from the list of added incidents.
Edge Service Manager incident detail unmute view
  1. To unmute the incident, click UNMUTE.

    The Edge Service Manager unmutes the monitoring incident.