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Registering for an Edge Services portal account

To manage Lumen® Edge Computing Solutions, you need access to the Edge Services portal. U.S. and EMEA customers can register for an Edge Services portal account as an existing customer with access to Control Center. Canadian or APAC customers require account manager assistance. To register for an Edge Services portal account online, follow one of the processes below. 

Register as an existing customer with access to Control Center
Register as an existing customer without access to Control Center
Register as a new customer

Having trouble registering? Learn how to resolve registration issues

Existing customer with access to Control Center

To register for an Edge Services portal account as an existing customer with access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Click sign in next to Existing customers with Control Center.
  1. Type your Control Center username and password.

    The form updates based on the Control Center credentials you provided.
  1. Complete the form and then review your account and billing information for accuracy.
  1. Read and agree to the terms provided, then select the I have read and agree... checkbox.
  1. Select the I'm not a robot checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears and emails containing your Edge Services portal account information are sent to the email address you provided: 

    • a "Welcome to Lumen" email with a link for signing in to Control Center
    • an email with your temporary password
    • a "Welcome to Edge" email with a link to manage your Edge Computing Solutions
       

You can access the Edge Services portal from Control Center after you receive the emails. It takes 15 minutes to connect your Edge Services portal to Control Center.

Existing customer without access to Control Center

To register for an Edge Services portal account as an existing customer without access to Control Center:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email and mobile contact number, then select your country from the list.
  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice, then click SEND CODE.

    A verification code is sent to the mobile contact number you entered.
  1. On the Verify Account screen, type the verification code and click VERIFY.

    The Complete Activation screen appears.
  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears and emails containing your Edge Services portal account information are sent to the email address you provided: 

    • a "Welcome to Lumen" email with a link for signing in to Control Center
    • an email with your temporary password
    • a "Welcome to Edge" email with a link to manage your Edge Computing Solutions
       

You can access the Edge Services portal from Control Center after you receive the emails. It takes 15 minutes to connect your Edge Services portal to Control Center.

New customers

To register for an Edge Services portal account as a new customer:

  1. Navigate to the Edge Account Activation page.
  1. Type your business email and mobile contact number, then select your country from the list.

Note: The process to register for an account as a new customer is available globally in 45 countries. If your country isn't listed, click “contact a representative near you for details.” A Lumen specialist will contact you within three business days and provide assistance.

  1. Select the I'm not a robot checkbox.
  1. Review and acknowledge the Lumen Privacy Notice, then click SEND CODE.

    A verification code is sent to the mobile contact number you entered.
  1. On the Verify Account screen, type the verification code and click VERIFY.

    The Complete Activation screen appears.
  1. Complete the form and then review your information for accuracy. Select the Business address same as invoice address checkbox. If your business address is not the same as your invoice address, leave this checkbox unselected.
  1. Read and agree to the terms provided, then select the I have read and agree… checkbox.
  1. Click CREATE ACCOUNT.

    Your account activation request begins processing. When activation is complete, a Success! message appears and emails containing your Edge Services portal account information are sent to the email address you provided: 

    • a "Welcome to Lumen" email with a link for signing in to Control Center
    • an email with your temporary password
    • a "Welcome to Edge" email with a link to manage your Edge Computing Solutions
       

You can access the Edge Services portal from Control Center after you receive the emails. It takes 15 minutes to connect your Edge Services portal to Control Center.

Troubleshooting Edge Services portal account activation issues

There are two reasons for an Edge Services portal account activation failure message:
 

  • If your organization already has an Edge Services portal account, the message Account already exists appears. If you see this message, contact your Control Center system administrator to request access to the account.

  • If the account activation fails for unknown reasons, the message Something went wrong appears. If you see this message, contact the Lumen Edge Customer Care team.