Lumen help
Use the Edge Services portal to unmute a muted incident, which puts the incident back into availability calculations. Edge Services portal enables you to view a list of incidents and outages, and create, edit and view details of each incident. In addition, you can mute, close, and reopen monitoring incidents.
To unmute a muted monitoring incident:
- Click Monitoring, then click Incidents.
- Use the search fields to filter incidents.
Edge Services portal displays a list of incidents.
- Click an incident name from the list of added incidents.
- To unmute the incident, click UNMUTE.
Edge Services portal unmutes the monitoring incident.
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