Menu

Lumen help

Unmuting a monitoring incident

Use the Edge Services portal to unmute a muted incident, which puts the incident back into availability calculations. Edge Services portal enables you to view a list of incidents and outages, and create, edit and view details of each incident. In addition, you can mute, close, and reopen monitoring incidents.

To unmute a muted monitoring incident:

  1. Click Monitoring, then click Incidents.
Monitoring Groups
  1. Use the search fields to filter incidents.

    Edge Services portal displays a list of incidents.
  1. Click an incident name from the list of added incidents.
Unmute monitoring incident
  1. To unmute the incident, click UNMUTE.

    Edge Services portal unmutes the monitoring incident.