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Viewing monitoring incident details

Use the Edge Services portal to view a list of incidents and outages. The Edge Services portal enables you to create, and edit each incident. In addition, you can view, mute, unmute, close, and reopen monitoring incidents.

The incident details include the following:
 

  • Issues
  • History
  • Members

To view monitoring incident details:

  1. Click Monitoring, then click Incidents.
Monitoring Groups
  1. Use the search fields to filter incidents.

    Edge Services portal displays a list of incidents.
  1. In the list section, click the desired incident.

    The displayed information includes the following:
     
  • Severity: Options include Critical, Warning, or Info.
  • Start: The date and time that the incident was created.
  • End: The date and time that the incident was closed.
  • Duration: The amount of time the incident was open.
  • Status: Options include Open or Closed.
Monitoring incident showing details