Menu

Lumen help

Registering for an Edge Services portal account

To manage Lumen Edge Services, you need access to the Edge Services portal. To register for the Edge Services portal online, you must be a current Lumen customer with a Control Center account.

Need help with your credentials? Learn how to retrieve your Control Center username and/or password.

Don't have a Control Center account? If you are an existing Lumen customer but don't have a Control Center account, you can register yourself for a Control Center account. Once you have register for Control Center, use the instructions below to register for the Edge Services portal. To register for Control Center, be sure to have either a Lumen billing account number and current invoice number or a Lumen order ID and service ID. Learn more about registering for Control Center

Having trouble registering? Learn how to resolve registration issues

Note: Self-service Edge account activation will be available in the future to new customers. If you are a new Lumen customer and want to create an Edge account, go to the Edge Account Activation page, then click Contact an Expert. A Lumen account specialist will contact you within three business days to assist you.

To register for an Edge Services portal account:

  1. Open a browser and go to the Edge Account Activation page.
Edge Account Activation page
  1. Click Sign In To Control Center.
Control Center authentication page
  1. Enter your Control Center credentials.

    A form appears based on the Control Center credentials provided.
Edge Account Activation page (showing Account and Billing Information section)
  1. Fill out the form with your account and billing information.
  1. Review the terms and conditions, then select the checkbox to agree to the terms. (You can save or print the linked documents for future reference.)
  1. Select the I'm not a robot reCAPTCHA checkbox and verify yourself.
  1. Review the additional terms listed, then click Activate Account. [When I tried this, the button was labeled Create an Account.]

    We will process your account activation request. If successful, you will see a message that says "Success!" and we will email your Edge account information: your customer-specific URL for the Lumen Edge Orchestrator portal, your login credentials, links to help content get you started, and support resources.
  1. Once you receive the email, you can sign in to the Lumen Edge Services portal and start to self-service provision Edge services.

Troubleshooting Edge account activation issues

There are two reasons why you may get an Edge account activation failure message:
 

  • Your organization already has an Edge account. In this scenario, you will see message that says "Account already exists". If you see this message, contact your Control Center system administrator to request access to the account.

  • Account activation failed for unknown reasons. In this scenario, you will see message that says "Something went wrong". If you see this message, contact the Lumen Edge Customer Care team.

Learn more about Edge Services

Explore Edge Bare Metal