Lumen help
To manage Lumen Edge Services, you need access to the Edge Services portal. To register for the Edge Services portal online, please follow the process below that correlates with your customer type.
Having trouble registering? Learn how to resolve registration issues
Canadian or APAC customers require account manager assistance. US and EMEA customers can register for an Edge Services portal account as an existing Lumen customer with access to Control Center:
Please note that it takes about 15 minutes for Edge Services to display as an option within Control Center.
To register for an Edge Services portal account, an existing business customer without a Control Center account should:
After entering the verification code, your display transitions to the Lumen Edge Services Details dialog.
Note: Currently, this process is only available for US customers. If you are a new customer outside of the US, please navigate to the Edge Account Activation page. Click the link at the bottom of the page that reads “contact a representative near you for details.” A Lumen specialist will reach out to you within three business days and provide assistance.
To register for an Edge Services portal account as a new Lumen customer:
After entering the verification code, your display transitions to the Lumen Edge Services Details dialog.
There are two reasons you may get an Edge account activation failure message:
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