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Registering for an Edge Services portal account

To manage Lumen Edge Services, you need access to the Edge Services portal. To register for the Edge Services portal online, please follow the process below that correlates with your customer type.

Having trouble registering? Learn how to resolve registration issues

Register as an existing Lumen customer with access to Control Center
Register as a new Lumen customer
Troubleshoot Edge account activation issues

Existing Lumen customer with access to Control Center

Canadian or APAC customers require account manager assistance. US and EMEA customers can register for an Edge Services portal account as an existing Lumen customer with access to Control Center:

  1. Open a browser and navigate to the Edge Account Activation page.
  1. Click Sign In To Control Center.
  1. Enter your Control Center username and password.

    The form updates based on the Control Center credentials you provided.
  1. Fill out the form; review your account and billing information for accuracy.
  1. Review then save or print the documents listed under the By clicking Agree section on the form.
  1. After you read and agree to the terms provided, mark the checkbox next to By clicking Agree.
  1. Mark the I'm not a robot checkbox.
  1. After you read and agree to the terms provided, click Activate Account.

    Your account activation request begins automatically processing. If your account activation is successful, a Success! message appears and emails with your Edge Services portal account information arrive. These emails include:

    • A "Welcome to Lumen" email with a link for signing in to Control Center.
    • An email with your temporary password.
    • A "Welcome to Edge" email with a link to manage your Edge services.
  1. Once you receive the email, you can access the Lumen Edge Services portal and start to self-service provision Lumen Edge Services. Use this guide for navigating to the Edge Services portal within Control Center. 

 

Please note that it takes about 15 minutes for Edge Services to display as an option within Control Center.

Existing business customer without a Control Center account

To register for an Edge Services portal account, an existing business customer without a Control Center account should:

  1. Navigate to the Edge Account Activation page.
  1. Click GET STARTED.
  1. Enter your business email and mobile contact number and then select your country from the list.
  1. Mark the I'm not a robot checkbox.
  1. On the Verify Your Account dialog, click SUBMIT to receive a verification code using the mobile contact number you entered on the previous screen.

 

After entering the verification code, your display transitions to the Lumen Edge Services Details dialog.

  1. Fill out the form and review it for accuracy. Note that you must mark the Business address same as invoice address checkbox, unless this is not the case. If your business address is not the same as your invoice address, leave this checkbox blank.
  1. Review and then save or print the documents linked to in the I have read and agree… section on the form.
  1. After you read and agree to the terms provided, mark the I have read and agree… checkbox, then click CREATE ACCOUNT.

    Your account activation request begins automatically processing. If your account activation is successful, a Success! message appears and three separate emails with your Edge Services portal account information should be delivered within 15 minutes. These emails include:

    • A "Welcome to Lumen" email with a link for signing in to Control Center.
    • An email with your temporary password.
    • A "Welcome to Edge" email with a link to manage your Edge services.
  1. After you receive the emails, register your Control Center access with your permanent password and security questions. Use this guide for navigating to the Edge Services portal within Control Center.

New business customers

Note: Currently, this process is only available for US customers. If you are a new customer outside of the US, please navigate to the Edge Account Activation page. Click the link at the bottom of the page that reads “contact a representative near you for details.” A Lumen specialist will reach out to you within three business days and provide assistance.

To register for an Edge Services portal account as a new Lumen customer:

  1. Navigate to the Edge Account Activation page.
  1. Click GET STARTED.
  1. Type your business email and mobile contact number, then select your country from the list.
  1. Select the I'm not a robot checkbox.
  1. On the Verify Your Account dialog, click SUBMIT to receive a verification code using the mobile contact number you entered on the previous screen.

After entering the verification code, your display transitions to the Lumen Edge Services Details dialog.

  1. Fill out the form and review it for accuracy.
  1. Note that you must mark the Business address same as invoice address checkbox, unless this is not the case. If your business address is not the same as your invoice address, leave this checkbox blank.
  1. Review and then save or print the documents linked to in the I have read and agree… section on the form.
  1. After you have read and agreed to the terms provided, select the I have read and agree… checkbox, then click CREATE ACCOUNT.

    Your account activation request begins automatically processing. If your account activation is successful, a Success! message appears and three separate emails with your account information should be delivered within 15 minutes:

    • a "Welcome to Lumen" email with a link to sign in to Control Center
    • an email with your temporary password
    • a "Welcome to Edge" email with a link to manage your Edge services
  1. After you receive the emails, register your Control Center access with your permanent password and security questions. Use this guide for navigating to the Edge Services portal within Control Center.

Troubleshooting Edge account activation issues

There are two reasons you may get an Edge account activation failure message:
 

  • Your organization already has an Edge account. In this scenario, the message Account already exists appears. If you see this message, contact your Control Center system administrator to request access to the account.

  • Account activation failed for unknown reasons. In this scenario, the message Something went wrong appears. If you see this message, contact the Lumen Edge Customer Care team.