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Creating an alert

You can create alerts in Media portal to receive an email when conditions for your services meet or exceed conditions you specify.

To create an alert:

  1. From the main menu, select Network Tools > Alerts.

    Media portal shows the alerts you've set up for your profile (if any). To view alerts for all users in your access group, clear the Show Only My Alerts checkbox.
Alerts
  1. Click Add New Alert.
Alerts (showing new alert)
  1. From the Alert Type list, select the type of alert you want to create (e.g., hit-rate threshold).

    Based on the type of alert you select, Media portal adds fields for you to fill in.
  1. Fill in the fields for the alert to specify the conditions where you want to be alerted. (For example, set the threshold, duration, frequency, and specify whether you want to receive an alert each time the conditions are met or just one email per day for the alert.)
  1. If you have access to more than one access group, select the access group you want the alert to apply to.
  1. Do one of the following to select the services the alert applies to:

    • To create the alert for all services, select All Caching from the Data Type list.

    • To create the alert for specific services, select SCID/Property from the Data Type list, then select the checkbox next to services. (You can use the search field to locate a specific service.)
  1. Type a name for the alert.
  1. Type the email address where you want Media portal to send the alert. (To add more fields to hold additional email addresses, click + Add Another Email.) To avoid sending alerts to people who don't need them, we recommend not using a distribution list as the email address for the alert. To receive the alert as a text message, type the mobile phone number (no spaces or special characters) followed by your provider's SMS gateway domain (e.g., 3035551212@txt.att.net).
  1. If you want to add details or information for Media portal to send with the alert, type it in the Alert Message field.
  1. When you're done, click Save.

    Media portal creates the alert.