Colt help

Readiness support: EMEA handbook

Access support information for your services 

Network support

Colocation support

Billing support

Activation plug and play support

Site access requests

Control Center support

SD-WAN Versa portal support

Complaints

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Requesting portal access  

Retrieving your username or password  

Navigating the portal

Creating and managing portal support tickets

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Understanding the order stages

Escalating your order

Requesting activation plug and play support

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Estimated time to resolve

Raising, updating, or escalating repair tickets

Viewing or updating an existing repair ticket (have your service ID ready)

Escalating an existing repair ticket (have your service ID ready)

Requesting a reason for outage (RFO)

Raising a change request or modification

Raising a colocation request for site access

Raising a field tech request (billable)

Receiving Colt planned maintenance notifications

Notifying Colt about your planned maintenance

Managing your SD-WAN service

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Raising a new billing ticket request

Requesting a billing ticket update

Requesting service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Payment remittance

Raising a payment query

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Renewing your service(s)

Out of term services

Raising a disconnect

Checking disconnect status

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Managed Hosting and Cloud support

Colocation support

Billing support

Site access requests

Complaints

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Requesting portal access

Retrieving your username or password

Navigating the portal

Portal outages or portal issues

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Understanding the order stages

Escalating your order

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Raising a new support ticket

Requesting or viewing a support ticket update

Requesting a support ticket escalation

Receiving Colt planned maintenance notifications

Notifying Colt about your planned maintenance

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Raising a new billing ticket request

Requesting a billing ticket update

Requesting a service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Payment remittance

Raising a payment query

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Renewing your services

Out-of-term services

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Voice and collaboration support

Billing support

Control Center support

Complaints

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Requesting portal access

Retrieving your username or password

Navigating the portal

Creating and managing portal support tickets

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Hide

Estimating lead time

Understanding the order stages

Escalating your order

Hide

Estimating time to resolve

Raising, updating, or escalating repair tickets

Viewing or updating an existing repair ticket (have your service ID ready)

Escalating an existing repair ticket (have your service ID ready)

Requesting a reason for outage (RFO) report

Raising a Voice Complete change request

Receiving Colt planned maintenance notifications

Notifying Colt about your planned maintenance

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Raising a new billing ticket request

Requesting a billing ticket update

Requesting a service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Remitting payment

Raising a payment query

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Renewing your services

Out-of-term services

Raising a disconnect

Checking disconnect status

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Managed Security support

DDoS support

Managed Firewall support

Security Log Monitoring (SLM) support

Billing support

Control Center support

Complaints

Hide

Requesting portal access

Retrieving username or password

Navigating the portal

Creating and managing portal support tickets

Hide

Hide

Estimating lead time

Understanding the order stages

Escalating your order

Hide

Estimating time to resolve

Raising or viewing a new security repair ticket

Escalating an existing security repair ticket (have your service ID ready)

Requesting a reason for outage (RFO) report

Raising a change request or modification

Receiving Colt planned maintenance notifications

Notifying Colt about your planned maintenance

Managing your security services

Hide

Raising a new billing ticket request

Requesting a billing ticket update

Requesting a service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Remitting payments

Raising a payment query

Hide

Renewing your services

Out-of-term services

Raising a disconnect

Checking disconnect status

Hide

Not sure which category to select? Use the table below to locate the tab with information for your services:

Service(s)

Type of service

Solution

High Speed Internet (HSIP)

Plug & Play services

(No activation, self-activated)

Network

Wavelength

Unmanaged DIA

Cross Connect

Private Line

Ethernet (E-Services)

Colocation

Dark Fibre

MPLS / VPN

Activated services

(Scheduled activation)

Managed DIA

SD-WAN

Managed Security and Firewalls

Managed Security

Security

Adaptive Network Security

DDoS Mitigation

Threat Management

Adaptive Threat Intelligence

Security Log Monitoring

Voice (all services)

Voice & collaboration

Collaboration (all services)

Managed Hosting

Managed hosting & cloud

Cloud