Once your service is delivered, should you have a post installation outage or impairment of service, our Service Assurance team is here to support you 24/7, 365 days a year.
You can open a trouble ticket and monitor its status using the portals below. You can also contact the EMEA service desk directly using the contact methods outlined further below. Alternatively, you can also contact the EMEA service desk directly using the contact methods outlined further below. You may also request how frequently updates are provided (depending on incident severity).
When you open a trouble ticket, the Service Operations team will direct the ticket to the appropriate fix agent and ensure you are updated with progress throughout the incident lifecycle to ticket closure.
Open a repair ticket or reason for outage (RFO) request by calling the Repair Center at +44 800 528 3848 (option 1) and follow the prompts for the correct product, or create a ticket online. After providing the required input data, you will receive a ticket number so you can track progress. You should receive the RFO in 3–5 business days. If you have any problems receiving or requesting your RFO, please email us.
You can get updates by doing on the of the following:
- checking status in the portal
- subscribing to email updates for all tickets
- adding your email address to the ticket
- calling the Repair Center with the ticket number
- contacting your Lumen representative
If you do not know which legacy company provides your service, please contact account director or email us.