Lumen help

Readiness support: EMEA handbook

Access support information for your services 

Network support

Colocation support

Self-activation support

Billing support

Control Center support

SD-WAN Versa portal support

Complaints

Hide

Requesting portal access  

Retrieving your username or password  

Navigating the portal

Creating and managing portal support tickets

Hide

Hide

Understanding the order stages

Escalating your order

Requesting self-activation support

Hide

Estimated time to resolve

Raising a new repair ticket

Requesting or viewing updates for a repair ticket

Escalating a repair ticket

Requesting a reason for outage (RFO)

Raising a change request or modification

Raising a colocation request for site access

Viewing the status of a colocation request

Raising a field tech request (billable)

Receiving Lumen planned maintenance notifications

Notifying Lumen about your planned maintenance

Managing your SD-WAN service

Hide

Raising a new billing ticket request

Requesting a billing ticket update

Requesting service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Payment remittance

Raising a payment query

Hide

Renewing your service(s)

Out of term services

Raising a disconnect

Checking disconnect status

Hide

Media support

Billing

Media portal support

Complaints

Hide

Requesting portal access  

Retrieving username or password

Navigating the portal

Hide

Hide

Estimating lead time

Understanding the order stages

Escalating your order

Hide

Estimated time to resolve

Raising a new support ticket

Requesting or viewing a support ticket update

Requesting a support ticket escalation

Raising a change request or modification

Receiving Lumen planned maintenance notifications

Notifying Lumen about your planned maintenance

Managing your media services

Hide

Raising a new billing ticket request

Requesting a billing ticket update

Requesting service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Payment remittance

Raising a payment query

Hide

Renewing your services

Out-of-term services

Raising a disconnect

Checking disconnect status

Hide

Managed Hosting and Cloud support

Billing support

Managed Services portal support

Complaints

Hide

Requesting portal access

Retrieving your username or password

Navigating the portal

Portal outages or portal issues

Hide

Hide

Understanding the order stages

Escalating your order

Hide

Raising a new support ticket

Requesting or viewing a support ticket update

Requesting a support ticket escalation

Receiving Lumen planned maintenance notifications

Notifying Lumen about your planned maintenance

Hide

Raising a new billing ticket request

Requesting a billing ticket update

Requesting a service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Payment remittance

Raising a payment query

Hide

Renewing your services

Out-of-term services

Hide

Voice and collaboration support

Billing support

Control Center support

Complaints

Hide

Requesting portal access

Retrieving your username or password

Navigating the portal

Raising a new portal support ticket

Requesting or viewing an update on a portal support ticket

Hide

Hide

Estimating lead time

Understanding the order stages

Escalating your order

Hide

Estimating time to resolve

Raising a new repair ticket

Requesting or viewing a repair ticket update

Requesting a repair ticket escalation

Requesting a reason for outage (RFO) report

Raising a Voice Complete change request

Receiving Lumen planned maintenance notifications

Notifying Lumen about your planned maintenance

Product-specific guidance

Hide

Raising a new billing ticket request

Requesting a billing ticket update

Requesting a service credit

Changing a service to another billing account

Requesting a company name or invoice address change

Checking your bill before an invoice

Requesting a statement of account

Remitting payment

Raising a payment query

Hide

Renewing your services

Out-of-term services

Raising a disconnect

Checking disconnect status

Hide

Managed Security support

Billing support

Security and DDoS portal support

SavvisStation MSS portal support

Complaints

Hide

Requesting portal access

Retrieving username or password

Navigating the portal

Raising a new portal support ticket

Requesting or viewing an update on a portal support ticket

Hide

Hide

Understanding the order stages

Escalating an order

Hide

Estimating time to resolve

Raising a new security repair ticket

Requesting or viewing a repair ticket update

Requesting a security repair ticket escalation

Requesting a reason for outage (RFO) report

Raising a change request or modification